Robot connecting but not showing as a device in app

I’m getting notifications from my robo vaccum. But it ain’t showing up as a device, which is why I can’t control the device.

Any help would be appreciated.

Hi,

Regarding your problem, we recommend that you do the following:

1. Switch region: Please switch the region of the APP device to Europe (Me-->Settings-->General-->Region)

2. If the above operation cannot solve your problem, please provide the following information and we will add you to the whitelist. You can try to configure the network again after we add the whitelist to solve the problem.

SN:
UID:
APP version:
iOS or Android:
Mobile version:

(To ensure privacy, you can send us information via DM)

We hope that the above information can help you. If you still have questions in the future, please feel free to contact: support.na@dreame.tech