KA315057

[L20 Ultra] Product not showing up in the app

I have tried adding 5x and it isn’t appearing in the app. Seems like a problem as others have reported the same thing.
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4 Comment

XL131406 1 Floor
Have the same problem. If you need to access the robot i figured out you can go to one of your notifications, click it and it’ll bring you to your robot commands.
2025-7-16 21:06:46 Translate

Hi, We are sorry for the inconvenience. We are aware of this issue and are dealing with it urgently. Please click me-help&feedback-report logs to upload the logs. If possible, please provideyoursnuid
 
AG240576 2 Floor
I followed your recommendation. And clicked one of notifociatik. And it was able to add my device to app!
2025-7-16 21:19:48 Translate

Hello, we are sorry for the bad experience. This problem may be caused by server fluctuations, and we are dealing with it urgently. The server has now returned to normal. Is your APP back to normal now?
2025-7-17 15:32:38 Translate

UID:KA315057
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