Device disappeared from the app.

My L40 ultra is not showing up on the app so I can’t use it. Is this a reoccurring problem?  If so, I may consider returning it

Same added it a second time and also not showing up still

I thought it was me. Our network went down last night and thought this was just a reset. Went through the steps, scanned barcode and connected to WiFi….and nothing

Ours is an x40 and had it about 8 months.

Same issue for x30

Hello, we are sorry for the bad experience. This problem may be caused by server fluctuations, and we are dealing with it urgently. The server has now returned to normal. Please check.