Not showing in App

Not showing in app
This morning my app and Vacuum are totally disconnected. The app has lost everything. When I go to reconnect it will go through all the steps to connect to the network and say it all done, but then takes me back to the add new device screen without having my vacuum listed at all. Please help.

Me too have the same problem

I have the same problem here

Same problem here.I use my dreame every day to help keep pet hair cleaned up, it's frustrating

I have same issue, the dreame 20 ultra is showing in my wifi router. When reset/reconnect the device to wifi it saying 'all done', then 'failed'. No device showing.

Reset wifi, 2.4hz connected phone/dreme 20, erase app and reinstalled, no VPN., power off& on...multiple times over hrs

I dont know what else to try.

My the same problem All devices disappeared

Hi everyone,

We are sorry to bring you a bad experience. This problem may be caused by server fluctuations. We are dealing with it urgently. Is the APP back to normal now?