IF237253

[X40 ultra] Unable to do Custom cycles and suction

Living room I put 3x
Dining hall I put 2x
Corridor I put 1x

However, it cycled all of the rooms 3 times. I also suspect that it's using the same suction power for every room which I specified them to be different.

It should mop last which it did, but then it wandered off to the living room for a bit before completing the task.



Anyone having these issues?



Last edited by IF237253 on 2025-7-22 01:34

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2 Comment

Hi,

Regarding the custom device settings you mentioned, you may be referring to the custom devices under "Customize". Please note that this setting will not be automatically applied to the scheduled schedule. If you want the device's scheduled schedule to clean according to the customized device, you need to manually modify the scheduled schedule settings.

The specific operation method is: in the scheduled schedule, do not select "All", but "Room". Then, you can set custom cleaning parameters for each room.

Please follow this method again to see if there are any abnormalities.

If there are still abnormalities, you can contact support.na@dreame.tech for further technical support. (You need to explain the relevant issues + provide the product's SN and UID + the machine's "abnormal video")

We hope above information can help you.
2025-7-23 16:02:41 Translate

ZM688057 2 Floor
I had the same issue with the custom setting because I utilized the schedule under the initial settings. I didn’t realize that I had to also use the save feature once I customized and once I did that I had no issues
2025-7-23 18:16:16 Translate

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