- X50 will stop mid cleaning cycle and cancel the job without obvious explanation
- It will go back to dock to clean mop pads, etc but then doesn’t restart the cleaning task and just sits there paused.
- It will randomly lose its mop pads during a cleaning task as if the magnetic attachment just failed for no apparent reason.
Please advise. This vacuum is new.
Check to make sure the dust bin inside the robot is not clogged with debris. I have the same robot and this is almost always the issue. It doesn't know when it's bin is full.
We apologize for any inconvenience caused.
Please follow these troubleshooting steps:
1. Ensure the robot is powered on, as it will turn off automatically when the battery is depleted.
2. Verify if the pause button was accidentally pressed by a pet or family member.
3. Check if the robot is stuck or obstructed by any obstacles or objects.
4. Look for any error prompts shown in the app.
5. Restart the robot and try again. If the problem persists, please send us a fault video to help us(support.na@dreame.tech) locate the issue further.Looking forward to your reply.
