L10s does not automatically resume cleaning after recharge

Hi

I bought L10s recently and noticed that the machine does not automatically resume cleaning once it finishes recharging. But if i go to the Dreame App and the machine is recharged, it resumes cleaning . I dont have any do not disturbe mode either. How can i fix this?

Hi,

We apologize for any inconvenience this may have caused.To troubleshoot the issue, please follow these steps:

1. Ensure the resume cleaning function is enabled in the app.

2. Check if the robot is set to Do Not Disturb (DND) mode; the resume cleaning function cannot be enabled in DND mode.(You have confirmed this point which is perfect)

3. Verify if a fault message is triggered in the app when the robot is charging. If there is a fault, the resume cleaning function will not work.

4. Confirm that the robot has not been restarted or reset after enabling the resume cleaning function.

5. Note that the robot will not resume cleaning if it is manually recharged or placed onto the base.If the problem persists, please feel free to contact us(support.na@dreame.tech) again.Thank you for your understanding.

Same here. When it returns to recharge, the robot power light “breathes” orange, then the lights all go off. When I open the app and click on the device, it prompts it to resume…even if it’s been at 100%. That’s the only way to get it to resume cleaning. I’ve cleaned sensors, ensured correct settings (resume and no DND), and reset it twice. Called tech, and they pushed a firmware update that didn’t help. Waiting to hear back.

Did you get this resolved?