Unit won’t charge

Just unboxed my L40 Ultra and got it all setup through the app. It showed 32% charge and after 6 hours, it won’t go past 40%. The connections are all clean and I put it back on the dock but it’s still not charging.

Any ideas?

Never mind. I had the thing set to charge during off peak hours.

Hi,

You can continue to observe whether there are other problems with the machine. If there are, please try the following operations:

(1) Check whether the base station is powered on normally (confirm whether the rocker switch on the back of the base station is turned on normally), and check whether the socket can be powered on normally;

(2) Please wipe the robot charging plate and the charging contacts at the bottom of the base station. After the robot is correctly placed in the base station for 3-4 hours, try to turn on the robot to see if it can work normally. If your problem cannot be solved, please contact support.na@dreame.tech for further support. (Please provide your product SN + order invoice + fault video)