New L40 receiving no power after leaving docking station and goes offline. On cleangenius it will wash mop pads and never leave the docking station. On custom mode it leaves the station and turns off immediately. I reconnected the device several times. Deleted the device and readded. Won’t turn on unless connected to docking station.
Please try to reset the robot and observe the subsequent use. If it still occurs frequently, please contact support.na@dreame.tech for further support.
You can provide them with the product video + your purchase receipt + product SN
