Robot leaves station then turns off
New L40 receiving no power after leaving docking station and goes offline. On cleangenius it will wash mop pads and never leave the docking station. On custom mode it leaves the station and turns off immediately. I reconnected the device several times. Deleted the device and readded. Won’t turn on unless connected to docking station.

Last edited by BQ912136 on 2025-7-25 11:56
Posted 2025-7-25 11:29:06 Translate
967
Hi,

Please try to reset the robot and observe the subsequent use. If it still occurs frequently, please contact support.na@dreame.tech for further support.

You can provide them with the product video + your purchase receipt + product SN

We hope the above information can help you.
I've had similar issue. What the resolution?
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AY574790
I've had similar issue. What the resolution?.
If the issue remains unresolved and you are a user in North America, you can contact support.na@dreame.tech for support (this is the North American after-sales email address).
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