Not charging

I purchased robot not long ago, on prime days. It was working fine in the beginning. These couple days did not clean well enough, even though I had on deep cleaning setting and today is not charging anymore. It was stuck on cleaning before, and now on drying mop and not changing. Please see attached screenshots and photos.

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Dreame AfterSales+ 1 Floor

Hi,

We sincerely apologize for any inconvenience caused.To troubleshoot the issue, please follow these steps:

1. Confirm that the charging dock/base station is connected to power. Ensure that both ends of the power cord are correctly plugged in.

2. Check the power indicator: it should flash white while charging and turn solid white when fully charged. Once fully charged, restart the robot and check if it functions properly.

3. Clean the charging contacts on both the charging base and the robot to ensure good contact during charging.For further information, please refer to the article:<a href="https://support.dreametech.com/hc/en-us/articles/10385329318671-How-to-Solve-Charging-Woes-A-Friendly-Guide-for-Your-Robot-Pal">How to solve charging problem?If the problem persists, please feel free to contact us(support.na@dreame.tech) again.

Thank you for your understanding.

2025-7-30 02:34:13 US Translate

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SuperDreamer 2 Floor

Check your peak charge hour settings. Also look at the robot if the brush makes contact with floor. You can put it on table and see. Maybe faulty brush actuator.

2025-8-1 13:46:00 US Translate

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AH888177 3 Floor

How do you change the names of the rooms

2025-8-5 00:31:18 US Translate

Dreame AfterSales+

Hi, please refer to this URL:https://www.instagram.com/reel/DDHO0AyxeA-/?igsh=YWJobjUwZGVxYWQz

We hope above information can help you.

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2025-8-5 21:46 US

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OH635573 4 Floor

Hi, My Dreame L40 Ultra does not seem to be using the detergent…It uses plenty of water, and every other function works perfectly, but not using detergent…how do I correct this?

2025-8-10 07:22:43 US Translate

Dreame AfterSales+

Due to word limit, please check my DM

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2025-8-12 02:19 US

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DV152537 5 Floor

How to manual return robot to dock? It seems very confused. Manually put it in dock doesn’t have the click sound and not working

2025-8-10 12:34:16 US Translate

Dreame AfterSales+

Hi，

Please make sure the charging contacts of the robot are aligned with the base station, then put it in and give it a gentle push. The robot will return to the base station by itself.

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2025-8-12 02:10 US

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