Hi,
If your robot experiences misaligned routes during daily use, please check the following:
1. **Pre-Cleaning Preparation**:
- Before cleaning, clear away scattered items on the floor, such as power strips, toys, and slippers. This will help the robot avoid frequent collisions during cleaning, reducing the possibility of misaligned routes.
2. **In-Cleaning Inspection**:
- Check the drive wheels to ensure there are no foreign objects stuck, dust, or oil buildup. These can cause the robot to malfunction during movement, affecting cleaning performance.
3. **Collisions During Cleaning**:
- If the robot frequently collides during cleaning, it may briefly move sideways before resuming its arc-shaped cleaning pattern. This allows it to readjust its cleaning pattern for more effective cleaning.
4. **Frequent Misalignments**:
- If the robot frequently experiences misaligned routes, it is recommended to update the robot's firmware to the latest version. Additionally, consider resetting the map and starting over to improve cleaning accuracy and efficiency.
If the above troubleshooting is ineffective, please contact us at support.na@dreame.tech and provide a video of the abnormality, share your device with us, reproduce the issue, and upload the robot vacuum cleaner log for troubleshooting. |
