Obstacle recognition images not displaying

I have a new L40 and I’m getting almost no obstacle recognition images after a cleaning cycle. In the last cycle there were almost 20 obstacles detected of various types and only one had an image to review. Is this typical or a defect?

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DP475088 1 Floor

Me too! New L40 Ultra bought during July Prime days. I have the exact same problem. I've been dealing with Dreame tech for a couple of weeks now & still no resolution!

2025-8-3 15:21:35 US Translate

Dreame AfterSales+

Hi,

You can refer to my response below:

For issues like this, we recommend contacting support.na@dreame.tech and providing relevant information for further analysis.

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2025-8-4 04:12 US

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NC419558 2 Floor

Same, I bought it 6 months ago and now I am not seeing obstacles recognition

2025-8-3 18:00:07 Translate

Dreame AfterSales+

Hi,

You can refer to my response below:

For issues like this, we recommend contacting support.na@dreame.tech and providing relevant information for further analysis.

Translate

2025-8-4 04:12 US

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Dreame AfterSales+ 3 Floor

Hi,

You'll need to first confirm whether the live view image was activated during the mission, or before the mission began. This requires sharing your device and uploading logs for analysis. Our technical team's UID is: YO786318.

For issues like this, we recommend contacting support.na@dreame.tech and providing relevant information for further analysis.

2025-8-4 04:10:55 US Translate

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RU069572 4 Floor

‏המכשיר לא עולה במדרגה מעצמו מדרגה נמוכה לא רגילה יש פתרון?

2025-8-5 06:46:58 US Translate

Dreame AfterSales+

Hi，
Please excuse my poor Hebrew, but did you purchase and use the machine in North America? We recommend you contact support.na@dreame.tech for further assistance.

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2025-8-5 21:27 US

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