I keep getting laser sensor stuck error. I cleaned the sensors, tapped and its still stuck. I have had this about 6 mos and never had this issue before.
We apologize for any inconvenience this issue may have caused.
To troubleshoot the issue, please follow the steps below:
1. **Firmware Update**- Ensure the firmware version is up-to-date. If not, please update to the latest version and check if the robot functions normally.
2. **Further Troubleshooting**- If the firmware is already updated, proceed with these steps:
1) Gently shake or tap the LDS cover to see if it rebounds.
2) Check for any foreign objects near the laser sensor. Clean the area if needed .
3) Verify that the LDS can rotate normally .If the problem persists, please feel free to contact us (support.na@dreame.tech)again.
US
3026
