camera isn’t capturing images of obstacles

I’m using an L50, but the camera isn’t capturing images of obstacles. Why might this be happening, and how can I fix it?

For comparison, I also have an X20, and its obstacle imaging is working perfectly.

DP475088 1 Floor

I'm having the same issue with my L40 Ultra. I just purchased it during Prime days & it's never worked. A very few pictures might be able to view, but most do not open. I've been working with Dreame tech for weeks now & still have no fix. Frustrating!

2025-8-3 10:43:18 US Translate

Dreame AfterSales+

We apologize for the inconvenience. Your issue may require further repairs. You can email our technicians to inquire about the progress. We hope your issue can be resolved successfully.

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2025-8-4 02:54 US

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Dreame AfterSales+ 2 Floor

Hi,
Regarding your report of the device not recognizing obstacles, please wipe the AI camera to see if this resolves the issue.

The above is a simple troubleshooting guide. Specific issues require further analysis based on your specific obstacle scenario. We recommend contacting support.na@dreame.tech and providing images of the obstacles for further assistance.

We hope the above information is helpful.

2025-8-4 03:01:40 US Translate

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