Hi,

Thank you for contacting Dreame. We sincerely apologize for any inconvenience caused. Please follow these troubleshooting steps:
1. Ensure the charger plug is secure and the charging dock/base station is powered on.

2. Place the robot 1-2 meters in front of the charging dock/base station, and briefly press the Dock Button on the robot. If the robot fails to return to the dock, please contact us for further assistance.

3. If the robot successfully returns to the dock, follow these instructions:- Place the charging dock/base station against a wall in an open area, ensuring no obstacles within 1.5m in front and 0.5m on both sides.- Keep it away from signal interference sources like routers or TVs.- Avoid mirror reflections on the opposite side, such as mirrors or windows.

4. Ensure the robot starts cleaning from the dock, and verify the LDS laser sensor on top rotates normally.

5. Check if the main wheels are slipping, stuck, or trapped while cleaning.

6. If the above issues are resolved, restart the robot:- Open the upper cover, press and hold the reset button for 3 seconds.- Move the base to an open area and try again.

7. If the charging dock/base station is moved, place the robot onto the base and start cleaning from there.

For further assistance, please refer to the article: <a href="https://support.dreametech.com/hc/en-us/articles/10866105748495-Robot-Vacuum-Stray-How-to-Guide-It-Back-to-the-Dock">Robot Vacuum Stray? How to Guide It Back to the Dock. If the problem persists, please feel free to contact us(support.na@dreame.tech) again. Thank you for your understanding.