JB084498 JB084498
problem
please help my  vacoom was working well  for 3 month now it tells me that regiond doenot much what to do
Posted 2025-8-8 12:54:25 Translate
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Homepage / Support / Questions&Feedback
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GJ648690
I have same problem
2025-8-9 01:45:41 Translate
Hi,
Sorry for bringing you inconvenience,
Please refer to my reply below and provide relevant information. We will collect your information and feedback it to the relevant department for processing.
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2025-8-10 22:36 US
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AU557929
I have the same nota today. Who could help to resolve this problem ?
2025-8-9 02:01:12 US Translate
Hi,
Sorry for bringing you inconvenience, Please refer to my reply below and provide relevant information. We will collect your information and feedback it to the relevant department for processing.
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2025-8-10 22:37 US
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XH805040
Same problem, bought on Amazon US
2025-8-9 02:49:04 Translate
Hi,
Sorry for bringing you inconvenience, Please refer to my reply below and provide relevant information. We will collect your information and feedback it to the relevant department for processing.
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2025-8-10 22:37 US
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XU232968
The same problem today 😞
2025-8-9 03:06:50 US Translate
Hi,
Sorry for bringing you inconvenience, Please refer to my reply below and provide relevant information. We will collect your information and feedback it to the relevant department for processing.
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2025-8-10 22:37 US
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Dreame AfterSales+
Hi,

Sorry for bringing you inconvenience,
To more quickly identify your issue, we need the following information:

1. Where are you currently located?

2. Where did you purchase your robot?

3. Please provide your robot's serial number and firmware version number (you can find the version in the firmware upgrade section of the app).

Thank you for your cooperation. Once we receive your information, we will provide it to the relevant departments for analysis. We will update you as soon as we have any updates.
2025-8-10 22:34:38 US Translate
I bought X50 from USA and brought it with me to Armenia, the location is mentioned USA   
Product Name:
X50 Ultra
Serial Number:
R2489K51FUS1274133
Activation Time:
2025-05-25
Warranty Period Until:
2
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2025-8-11 15:32 US
It would be better if there is a screenshot of the error.
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2025-8-10 22:41 US
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AU557929
Hi,
I'm in Armenia, bought the robot from the destibutors in my country www.Vesta.am
Here is my robot info:
The firmware version is the last one(just updated)
Attachment: You need to log in to download or view attachments. No account? Register
2025-8-11 11:00:02 US Translate
Due to word limit, please check our DM
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2025-8-12 02:53 US
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AU557929
Here is the screen of error
Attachment: You need to log in to download or view attachments. No account? Register
2025-8-11 11:02:54 US Translate
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AU557929
US is mentioned as the region in my App, My device is removed automatically when changing the region to Armenia
2025-8-11 11:05:10 US Translate
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