L40 ultra problem with region

i' ve been using l40 for about a year withou problem but since yesturday i cant accsess it in app, it says rehion doesnt match mashine or somerhing like that, i've been searching internet and its seems global problem, any updates u can give us?

Hi,

We apologize for the inconvenience. Did you purchase the US version of the robot? In which region are you currently using the robot?

Please provide your device's serial number and firmware version (which can be found in the "Firmware Upgrade" section of the app).

We will follow up after receiving your information. Thank you for your patience.