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XI020952
Posted 2025-8-11 00:20
386

[X50 Ultra] Can't use the app

386 9
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When I try to use the app I get a popup saying The current region does not match the nodel

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9 Comment

QF635603 1 Floor
Same here, what’s going on?
2025-8-11 01:28:45 Translate

Dreame AfterSales+
Hi, If you are in North America and using a North American version of the machine, please provide a screenshot of your error message and your UID or SN to support.na@dreame.tech
 
2025-8-11 15:43 US Translate
LW768722 2 Floor
I have the same problem, what should I do?
2025-8-11 12:04:41 US Translate

Dreame AfterSales+
Hi, If you are in North America and using a North American version of the machine, please provide a screenshot of your error message and your UID or SN to support.na@dreame.tech
 
2025-8-11 15:42 US Translate
Dreame AfterSales+ 3 Floor
Hi,

We apologize for the inconvenience. What region are you in? You can try refreshing your account. If the issue persists, please provide your UID or SN for further analysis.
2025-8-11 15:37:50 US Translate

LW768722 4 Floor
I live in Armenia

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2025-8-11 22:20:52 US Translate

Dreame AfterSales+
Hi, Please check my DM, thank you.
 
2025-8-12 15:05 US Translate
LW768722 5 Floor
what is DM
please write more details
2025-8-12 17:18:35 US Translate

Dreame AfterSales+
Hi, You can click on your avatar and there is a bell next to it, which contains the DM I sent you. Due to the word limit, we cannot reply to you directly here.
 
2025-8-13 12:05 US Translate
XI020952
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