Hi,

Thank you for your valued support of our Dreame products. We apologize for any inconvenience you have experienced.

To ensure that your robot operates efficiently and to prevent any issues with the mop pad holders, please follow the guidelines below:

1. Installation of Mop Pad Holders:
- Please confirm whether the mop pad holders are installed when the robot is turned on.
- It is recommended to install the mop pad holders after turning on the robot. Installing them while the robot is off may prevent the mop pad holders from being magnetically attached.

2. Avoiding Obstacles:
- Be cautious when the robot navigates over carpets, thresholds, or small steps. The mop pad holders may get stuck, causing them to fall off.
- To prevent such issues, it is advisable to set up a mopping restricted area to keep the robot from entering these zones with mop pad holders attached.
- Additionally, please tidy up any power cords on the floor before starting the cleaning process, as entanglement could cause the mop pad holders to fall off.

3. Checking Magnetic Attraction:
- Use a small metal object (like a paperclip or screw) to touch the magnetic area on the mop pad holder and the magnetic area on the bottom of the robot where it connects to the mop pad holder:
- If it is attracted, the magnetic force is normal. If it is not attracted or feels noticeably weaker, there may be an issue with the magnet in the mop pad holder.

4. Restart the Robot:
- Restart the robot and try the installation again. If the problem persists, please feel free to contact us again with the test result. Thank you for your understanding.

For more information, please refer to: Troubleshooting Mop Pad Falls from Your Robot Vacuum.

If you have any further questions or need additional assistance, please feel free to contact us（support.na@dreame.tech）.

Thank you for your cooperation.