Hi,

We apologize for any inconvenience caused.

Please follow these troubleshooting steps:

### Step 1: Check the Power Indicator

1. **Power Indicator On:**

- Press and hold the "Power/Clean Button" to restart the robot.

- If restarting doesn't work, reset the robot:

- Open the upper cover.

- Press and hold the reset button for 3 seconds with a tool until you hear the voice prompt "Start to restore factory settings".

2. **Power Indicator Off:**

- Verify if the robot is turned off due to a low battery:

1. Ensure the charging dock/base station is connected to power and both ends of the power cord are correctly plugged in.

2. Clean the charging contacts of both the charging dock/base station and the robot to ensure good contact during charging.

3. Manually place the robot onto the charging dock/base station, aligning the metal contact piece, and observe whether the robot starts automatically.

- If it fails, press the "Power/Clean Button" for 3 seconds to see if the robot will start.

4. If the robot still doesn't start, reset it by following the steps mentioned above (open the upper cover, press and hold the reset button with a tool until you hear the voice prompt "Start to restore factory settings").

If the problem persists, please contact support.na@dreame.tech.