I have exactly the same problem

Hello,

We apologize for any inconvenience this may have caused.

To address the issue, please follow these steps:

1. Check the mop pad holder for any damage or foreign objects and clean it if necessary.

2. Re-install the mop pad holder and try again.

3. Reset the robot: Open the upper cover, press and hold the reset button for 3 seconds with a tool until you hear the voice prompt "start to restore factory setting" (see attached picture). Then, restart the robot and try again.

*Please note: Resetting the robot will clear the cleaning data and restore the cleaning settings to factory defaults.

If the problem persists, please provide your purchase invoice and a photo of the SN  for further assistance.Please contact support.na@dreame.tech .

Thank you for your understanding.