Dreams L40 mop pads fail to attach

I have my Dreams L40 setup where it vacuums one day and runs in CleanGenius (vacuum and mop) the other day. A majority of the times the mop pad fails to reattach on the CleanGenius mop days and I have to do it manually. What do I need to do to make this issue go away?

Hi，

Please follow the steps below to troubleshoot:

1. **Replace the mop pad**: Please confirm whether the mop pad has been used for a long time. If the mop pad has been used for a long time, we recommend that you replace it first to see if the problem improves.

2. **Check the magnets on the mop pad holder**: If you have replaced the mop pad but the problem persists, please check whether the magnets on the mop pad holder are normal.
Please first try to switch the left and right mops. If the magnets are normal, please confirm that you are using the original mop pad of Dreame. If you are using a non-original product, it is recommended to replace it with the original mop pad of Dreame to ensure compatibility and effectiveness.
If the magnet on the mop pad holder is rusted or has abnormal magnetic properties, please send a new mop pad holder to the user [see the attached example].

3. **Further troubleshooting steps**:
- (1) Remove the robot from the base station, then remove the mop pad holder on the robot, and then manually restart the robot.
- (2) Wait for the robot to restart and return to normal.
- (3) After restarting, reinstall the mop pad holder on the robot.


If the above troubleshooting is ineffective, please contact support.na@dreame.tech, collect abnormal videos, share the device with the customer service, reproduce the problem, and upload the robot vacuum cleaner log for troubleshooting.

We hope the above information is helpful to you.

The robot is bought brand new in April so the mop pads aren’t too old. The magnets work well when manually attached

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