My bot charge too fast and go off instantly afterstarting the scan

OV593513 · 2025-09-02T05:23:49-05:00

I think there is a problem with my new robot battery i do all the firmware update . 1st issue : my bot charge in less than 1 min instead of 6 hours 2nd issue : my bot turn off less than 1 sec after i start it

Dreame AfterSales+ 1 Floor

Hi,

1. First, please confirm whether the base station is powered on normally. Check whether the rocker switch on the back of the base station is turned on and make sure that the indicator light of the base station is on normally.

2. Next, please check whether the adapter plug is loose or damaged. Re-insert the adapter. If the adapter is damaged, it is recommended to replace a spare adapter to charge the robot.

3. Please wipe the charging shrapnel on the charging base to ensure that the charging shrapnel can rebound normally. At the same time, also wipe the charging contact piece on the robot. Place the robot correctly in the base station for charging, charge for 2 to 3 hours, and observe the power information in the APP to see if it can charge normally.

4. Verify that the robot is not overturned. If so, properly position the robot within the charging base station.

If the problem persists after the above troubleshooting, please contact support.na@dreame.tech

We hope the above information is helpful to you.

2025-9-2 22:04:15 US Translate

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