iOS app won’t download plugin

The title mostly says it all. Our new L40 was set up using an Android device, without issue. After installing the app on an iPhone and logging in, I’m unable to download the plugin after selecting “go to device”.

It goes to 100%, then fails. Second attempt freezes at 0%. Clearing the cache will make it go back to failing after 100%.

Hi,

We apologize for the inconvenience. Could you provide us with specific pictures so that we can provide them to our colleagues for investigation?