Robot Suddenly Confused
Hi - i have had my L10 Pro for a year and love it. But i am hoping someone can assist me with performing a factory reset or similar.
Here is the situation: We recently got a new couch. Unlike the old couch, which was made up of 3 separate pieces, this new couch is a sectional in the shape of an L. Because of the new shape, we remapped our house so the robot could understand its changed path. The day after we got the couch, the poor thing was completely confused and so we assumed this would solve the problem.
That was three days ago, and since then, the robot gets stuck in the middle of an empty floor, with system messages that it has reached an obstruction??? It now just goes in circles when trying to return to its dock. When you ask it to spot clean, it doesn't do anything. It goes in circles, it doesn't mop or a vacuum and doesn't clean the mess but says it has completed its task.
We've done everything from cleaning the sensors, clearing cache, Cleaning the filters, making sure the base station is plugged in and cleaned. Everything seems to be correct. At this point I think it would be best to either wipe its memory and start from scratch with a complete setup or something else, but I don't know how to do those things. And so looking for support.
Help!! We have white tile floors.... a working robot is a must!!!
US
2965
