Self cleaning and too much water

Hi my dreame doesn’t fully clean itself out. It getting jammed with dog hair and on top of that because it’s dumping a ton of water when it mops the hair is getting clumpy. It stinks and it’s gross! Help!!!

Dreame AfterSales+ 1 Floor

Hi,

Please try the following troubleshooting steps:

1. **Dust box full**:
- Check if the dust box is full and clean it promptly. This is less common with centralized dust collection systems, but it's still important to ensure the dust box is clean.

2. **Filter clogged**:
- Check if the filter is clogged with dust and debris. If so, remove and clean it to ensure proper airflow.

3. **Adjust Mop Humidity**:
- You can adjust the Mop humidity in the app to minimize water release when mopping.

We hope the above information is helpful to you.

2025-9-9 16:09:07 US Translate

Report this comment

QN994191 2 Floor

When the vacumm finish the robot no full the dust bag

2025-9-10 01:15:19 US Translate

Dreame AfterSales+

Hi,

Due to character limits, please refer to the DM we sent you. We hope this information is helpful.

Translate

2025-9-10 16:26 US

Report this comment