Won’t follow map

My x40 won’t follow the map anymore, it tries to create a new map and won’t follow the existing map/ no clean zones or anything. I tried to do a power cycle, it’s not on CleanGenius, and it still refuses to.

Mine doesn’t follow map anymore.

Restore the first map the history. Mine had the same issue and I was able to Restore it

Hi,

The device will identify the environment in real time and update the map during operation. If the new map recognition is inaccurate, such as overlap, non-existent areas, etc., you may try the following troubleshooting steps:

1. Clean the edge sensors:
Find the edge sensors of the robot, which are usually located at the bottom or front of the robot.
Use a clean dry cloth or lint-free cloth to gently wipe the sensors to ensure that there is no dust or dirt that affects the normal operation of the sensors.

2. Check the map:
Check the robot's map to see if there are any confusing paths or abnormal settings.
Focus on areas in the map where the image is frequently updated incorrectly, such as obstacles like furniture and wires.

3. Handle obstacles:
If you find obstacles in the map, such as furniture or wires, it is recommended that you try to adjust the position of the furniture to avoid obstacles when the robot is cleaning.
If there are mirrors in the room, you may cover the mirrors with a cloth.
If these areas are really difficult to clean or adjust, it is recommended that you set this area as a restricted area on the map to prevent the robot from entering by mistake.

4. Rebuild the map:
If the problem still exists after the above adjustments, it is recommended that you try to rebuild the map. Usually, you can find this option in the robot app.
Follow the prompts to rebuild the map so that the robot can re-identify the environment.

If the above troubleshooting is ineffective, please contact us at support.na@dreame.tech. Meanwhile, kindly collect screen recordings of the app anomaly.