Water Not Dispensing from Dreams L40

The Dreame L40 will not dispense water from the base. We’ve checked for blockages, checked the cleaning fluid is full, water tank is full so we’re not sure what to do?

Hi,

Please refer to the following troubleshooting steps:

1. Check the cleaning solution
- Please make sure that you are using **Dreame official cleaning solution**. It is not recommended to add cleaning solution or disinfectant from other brands, as this may cause internal pipes to become clogged, which will affect the performance of the machine.

2. Check the clean water tank
- Please check whether there are foreign objects blocking the sealing plug and pipes of the clean water tank, and make sure that there are no objects that hinder the water flow.

3. Check the clean water tank cover
- Make sure that the clean water tank cover is closed. If you are not sure, you can gently open and reinstall the clean water tank to ensure that it is firmly installed.

4. Clean the water outlet at the bottom of the base station
- Use a cleaning tool to clean the water outlet at the bottom of the base station, and make sure that there is no dirt or debris affecting the water outlet.

5. Base station self-cleaning and water outlet observation
- You can perform self-cleaning of the base station and observe the water outlet at the bottom of the base station:
- Find the self-cleaning function in the App and start the base station self-cleaning task.
- Observe whether there is water flowing out of the water outlet at the bottom of the base station to confirm that it is working properly.

If the issue remains unresolved after completing the above steps, please contact support.na@dreame.tech for further investigation and assistance. Also, kindly provide a video of the problem to help with diagnosis.

My x40 ultra stopped draining the waste water into the tank and fills the bottom of the base. What are my options?