GV585202

I added pool robot to app, but still only shows L40 house robot

I successfully added my Dreame pool robot Z1Pro to my app, now I can’t get to it. The app is  only showing my house L40. How do I access my Z1Pro ??!! It’s there in “share devices” but when going to main device screen I can’t find how to get to it to control. I even programmed the Z1 when added to the app. Help!
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2 Comment

FY754609 1 Floor
It's in shared devices, but now you have to "add" it to your device. Find the "add device" and try that.
2025-9-24 01:26:58 US Translate

Hi,

1. Please ensure your region matches your product version: **Open the app** > **Enter settings** > **Select settings** > **Switch regions** > In the settings menu, select the "General" option and then find the "Region" setting. Switch to the region corresponding to your device.

2. If you're sure the device has been added successfully, return to the Device screen and swipe left or right to switch devices.

3. If the device still doesn't work, try re-configuring your network.

4. If the issue persists, please collect screen recordings of the app abnormality and provide the phone model and app version. Upload the app log for troubleshooting. (Path: Me --> Help & Feedback --> Report Logs and record the report time)

If the issue remains unresolved after completing the above steps, please contact support.na@dreame.tech for further investigation and assistance.
2025-9-25 20:48:47 US Translate

UID:GV585202 US
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