Not cleaning

I trigger the robot to clean, it just washes the mop, and goes back to saying charging complete but never cleans.

Which robot is it?

Sounds like others have same, I’m returning to Amazon and never going to buy this brand again if someone can’t help. Tried your support team.

Hi,

Please try the following troubleshooting:

1. Inspect if there is any foreign object stuck in the robot’s wheels.​
2. Check if the sensors are dirty or blocked by foreign objects.​
3. Ensure there are no obstacles on the cleaning path and all necessary doors are open.​
4. Verify if any no-go zones are blocking the cleaning path—please delete them if present.​
5. Kindly check the map in the APP: if it is overlapping or skewed, restore it to a normal neat map or re-map and observe again.​
6. You can also upgrade the firmware via the "Dreamehome" APP: Go to the device page → Tap the top-right "..." → Enter "Settings" → Scroll down to find "Firmware Update".​
7. For the area you need to clean: If it is covered by a carpet, and the carpet is set to "Vacuum" or "Ignore", the robot will not clean this area. Please adjust the setting if needed.

If the issue remains unresolved after completing the above steps, please contact support.na@dreame.tech for further investigation and assistance.
Also, kindly provide a video of the problem to help with diagnosis.