Poor performance
No matter how much i try to keep it clean, it doesnt work well.  It sucks up dog hair into a clump that it pushes around and doesnt actually vacuum up.
Posted 2025-9-27 08:08:53 Translate
US 1215
QU994053
Do you have the tricut brush? That chops up the hair. I have long hair and my dog sheds some too. It picks up a lot of it.
KW078891
I have with what it came with.  I dont think there were additional options other than replacement parts.  My dogs are short hair, but it doesnt seem to matter.  It did work properly for the first few months i think, but now not at all.
XX107709
I did not notice the reminder that it may be time to replace my garbage bag. My house looked messier each day and i couldnt figure it out until i realized it was overdue for the bag to be deplaced. Once i did that solved the problem.
Hi,

Please try adjusting the suction power to Max.

Clean the dust box, filter, and main brush regularly (replace them if replaceable) to reduce hair accumulation or tangling.

If there is a lot of hair in your home, it may cause blockage at the dust collection port, so regular cleaning is recommended.

If the issue remains unresolved after completing the above steps, please contact support.na@dreame.tech for further investigation and assistance.

KW078891
Yes i have it on max and empty the bag when needed and i keep brushes clean but it doesnt work.  Brushes dont even get the hair into the bin or bag.
Hi, please contact support.na@dreame.tech for further investigation and assistance. Kindly provide a video of the problem to help with diagnosis.
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ZI324903
I have the same issue. Dog hair clogged up in collection box n not empty to the bag
Hi, Change the dust collection mode to high frequency mode, and then recommend zone cleaning (perform multiple tasks).
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QJ026006
I have a message saying low battery. Is there a particular battery model I need to buy for the L10
Hi,If the app prompts low battery, please recall the robot to the base station for charging. There is no need to replace the battery.
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