Error Message

I keep getting an error message that says “please check and clean filter” so I put a brand new filter in and it keeps saying that. Also on the app it says “internal error please try to restart robot” so I do and nothing changes. What do I do? Also I think mine is just D10 plus not gen 2.

Click help to find out if it's Gen 2 or just the Plus one and dry resetting the filter

Here's how to reset the filter

Hi,

For the "please check and clean filter" error: Please replace and clean the filter, then go to "Accessory Usage" to reset the filter, and restart the device to check if the error persists.

For the "internal error please try to restart robot" error: Clean the dust box, filter and their surrounding contact areas thoroughly. Restart the robot, place it on the charging station to charge and let it sit for a while before use.

If the issue remains unresolved after completing the above steps, please contact support.na@dreame.tech for further investigation and assistance.