White bugs

For more than a month I have not been able to use my robot because of tiny white bugs that appear only on the base station.

Here is what happened:
        •        The robot itself and all detachable parts are clean. At the beginning I saw some bugs on them, but I cleaned them immediately, and now they are completely fine.
        •        The problem is only with the base – bugs appear both inside and outside the base.
        •        The bugs are extremely small, white or transparent, moving like dust particles or grains of sand. When the base is dark, they are very visible.
        •        For 3 weeks the base was outside. At least 1 full week it was directly under the sun, the rest of the time just standing in the heat outdoors.
        •        I wiped it several times with alcohol and vinegar on the outside.
        •        Still, throughout this whole time, bugs kept appearing on the base.
        •        For the last 2 weeks I did not see any, but today, when I wanted to connect the robot again, I saw 2 more bugs on the base.

Now I really don’t know what to do:
👉 Should I connect and use the robot again or not?
👉 How can I finally get rid of these bugs inside the base?

Please advise me on the correct way to deal with this problem.

Thank you.
P. S.         I follow all the instructions: regularly replace filters, dust bags, wash and dry the dustbin and mop pads, clean the tray once a week.
        •        To solve the issue, I completely disassembled and cleaned the base, disinfected it with alcohol, left it outside in the sun for more than a week, and even replaced filters and mop cloths.
        •        Despite all this, I still occasionally see live bugs coming out of the base.

Looks like some type of mite. I would try wiping the station and around it with pest spray that has essential oils like clove oil or peppermint. Works for my on the patio with gnats, maybe it'll work with mites.

Hi,

Please try the following troubleshooting

1. Please refer to the link provided to clean your device thoroughly according to the instructions.

[url]https://support.dreametech.com/hc/en-us/articles/13187975308943-Frequently-Asked-Questions-How-to-Clean-and-Maintain-for-Your-Robot-Vacuum[/url]

2. After completing the cleaning, replace the device’s dust bag and mop pads with new ones.

3. If bugs are still present, you may use an insecticide to eliminate them.

If the issue remains unresolved after completing the above steps, please contact support.na@dreame.tech for further investigation and assistance.