Does not work anymore

1. My robo does not work anymore in several aspects. It stopped mopping. Does not even take water from clean water tank or dispense dirty water.
2. Hitting home button in the app, just announces that it is retuning to dock but resumes cleaning after coming closer to dock

I have the same machine, but no issues yet. Let me know if Dreame was able to resolve this.

Help with password. Doesn’t accept Spectrum!

Hi,

If the base station does not dispense water, please try the following troubleshooting:

1. Check the cleaning solution
- Please make sure that you are using **Dreame official cleaning solution**. It is not recommended to add cleaning solution or disinfectant from other brands, as this may cause internal pipes to become clogged, which will affect the performance of the machine.

2. Check the clean water tank
- Please check whether there are foreign objects blocking the sealing plug and pipes of the clean water tank, and make sure that there are no objects that hinder the water flow.

3. Check the clean water tank cover
- Make sure that the clean water tank cover is closed. If you are not sure, you can gently open and reinstall the clean water tank to ensure that it is firmly installed.

4. Clean the water outlet at the bottom of the base station
- Use a cleaning tool to clean the water outlet at the bottom of the base station, and make sure that there is no dirt or debris affecting the water outlet.


5. Base station self-cleaning and water outlet observation
- You can perform self-cleaning of the base station and observe the water outlet at the bottom of the base station:
- Find the self-cleaning function in the App and start the base station self-cleaning task.
- Observe whether there is water flowing out of the water outlet at the bottom of the base station to confirm that it is working properly.

If the device does not return to the base station:
1. **Check the base station adapter plug**:
- Please check if the base station adapter plug is loose and if the base station is properly powered. Check if the rocker switch on the back of the base station is in the ON position and ensure that the base station indicator lights are on.
2. **Test the recharge function**:
- Please place the robot 1-2 meters in front of the charging station, then short-press the recharge button to observe whether it can be recharged successfully.
- If it can be recharged successfully, please confirm the following:
- The charging station needs to be placed against the wall. It is recommended to leave 0.5 meters on each side and no obstacles in the 1.5 meters in front.
- Please make sure that the charging station is away from signal interference devices, such as routers, TVs, etc.
- Make sure there are no mirror reflectors (such as mirrors, windows, etc.) on the opposite side to avoid affecting the navigation of the machine.

3. **Confirm that the laser sensor is working properly**:
- Please confirm whether the LDS laser sensor on the top rotates and works normally when the robot starts working from the charging station. Observe whether the sensor has any abnormal sound or behavior.

4. **Check the driving wheel**:
- During the robot's operation and return to the base station, please check whether the driving wheel is slipping, stuck or trapped. If this is the case, please wipe and clean the driving wheel to ensure that it is operating normally.

5. **Restart the robot**:
- If the above checks are all ruled out, it is recommended that the user try to restart the machine and clean again.

6. **Precautions for changing the base station position**:
- When the user changes the base station placement, make sure the robot is placed on the new base station and start the cleaning test from the base station.

7. **Reset**:
- If the problem still exists after restarting, try to reset the robot host. After resetting, move the charging station to an open area and try cleaning again.


If the issue remains unresolved after completing the above steps, please contact support.na@dreame.tech for further investigation and assistance.
Also, kindly provide a video of the problem to help with diagnosis.