Aqua10 mop door drags floor

Just got my Aqua 10 and on the mapping run it won’t stop dragging the cover for the mop roller on the floor

Hi,
Please check if there is any foreign matter entangled or incorrect installation, and check if the installation location is worn or damaged.

If the issue remains unresolved after completing the above steps, please contact support.na@dreame.tech for further investigation and assistance.
Also, kindly provide a video of the problem to help with diagnosis.