L40 ultra mop pads not attaching

I keep on getting message on my L40 Ultra that the mop pads are out of place.  If I try to attach them manually, the robot spins and they come off. This started happening when I installed new mop pads. When I started getting the error message, I put  the original pads back but now they don’t attach any more.
Please help.
Thanks

Can you add a photo of the mop pad connection and connection side of the pad?

Here us the mop head pic

Here is the connection on the robot. One side of the connection piece is higher than the other.

Hi,
Please try the following troubleshooting:

1. Check if the base station cleaning pad is properly installed.

2. **Replace the mop pad**: Please confirm how long the mop pad has been used. If it has been used for a long time, we recommend replacing it to see if the issue improves.

3. **Check the magnet on the mop pad holder**: If you have replaced the mop pad but the problem persists, please check if the magnet on the mop pad holder is functioning properly.

First, try switching the left and right mop pads. If the magnet is working fine, please ensure that you are using the original mop pad from DREAME. If you are using a non-original product, we suggest switching to the original mop pad from DREAME to ensure compatibility and effectiveness.

4. **Further troubleshooting steps**:
   - (1) Remove the robot from the base station, then detach the mop pad holder from the robot, and manually restart the robot.
   - (2) Wait for the robot to restart and return to normal.
   - (3) After restarting, reinstall the mop pad holder onto the robot.


If the issue remains unresolved after completing the above steps, please contact support.na@dreame.tech for further investigation and assistance.
Also, kindly provide a video of the problem to help with diagnosis.

My Dreame 9 says the laser bumper is stuck and the water tank is not attached. Please help.