EC170755

Roaming randomly

I have a dream D 10+ GEN 2 robot vac. I love everything about it and how it performs. The only issue I've been having for the last month is that the robot will randomly leave it's dock by itself and start roaming around for a minute. Then it'll return to the dock for about 30 seconds before doing the same thing over and over and over again. I've checked for updates and have found none. How do i resolve this issue? It's very annoying at this point.  
You need to log in to reply. Login | Register

1 Comment

Hi,
Please confirm whether the device will leave the base station even if it is not performing a task.

Please try the following troubleshooting.

"1. **Apply grease**:
- Apply some grease to the docking position of the base station. This will help ensure that the robot docks with the base station more smoothly.

2. **Wipe clean**:
- After applying grease, make sure to wipe off any excess grease to avoid affecting the docking effect.

3. **Reinstall the washboard**:
- Remove the mop pad and washboard, and then reinstall the washboard to ensure that it is firmly installed to ensure that the robot can work properly.

4. **Clean charging contacts**:
- Wipe the charging pad of the robot and the charging contacts of the base station to ensure that there is no dirt or dust blocking the contact. At the same time, check whether there is any foreign object stuck on the drive wheel. If there is, please clean it in time.

5. **Restart the base station and robot**:
- Disconnect the power supply of the base station and wait for about 2 minutes before re-powering it. At the same time, restart the robot.

If the issue remains unresolved after completing the above steps, please contact support.na@dreame.tech for further investigation and assistance.
Also, kindly provide a video of the problem to help with diagnosis.


2025-11-4 23:30:02 US Translate

UID:EC170755 US
  • 1Posts
  • 0Friends
cookie policy|Terms & Conditions|Privacy Policy

© 2025 Dreame Forum All Rights Reserved | Support by Discuz! X5.0 Font by MiSans

Quick Reply Back to Top Return to List