Leaking

Any idea why my vacuum keeps leaking?

Hi,
Please try the following troubleshooting:

1. Test the water tanks separately: Remove the clean water tank and wastewater tank from the robot. Fill each tank with water (no need to reinstall) and check for leaks.

2. We noticed a lot of foam at the bottom of the base station. Please check if too much cleaning fluid has been added or if unofficial Dreame cleaning fluid has been used. This can cause pipe blockage, preventing wastewater from being pumped up.

1). Check the sewage outlet:
- Remove the washboard and check if the drain outlet is blocked. If blocked, clean it thoroughly.
- Wipe the overflow sensor on the washboard to ensure it is free of dirt and debris.

2). Check the sewage tank:
- Carefully remove the sewage tank and check if the sewage tank sealing ring is loose, dirty, or turned over. If the sealing ring is dirty, reinstall it and wipe it clean with a cloth to ensure it is firmly installed. If the sealing ring has a turned edge, provide a photo of the anomaly.

3). Fix the sewage tank buckle:
- After emptying the wastewater from the wastewater tank, ensure that the buckle is secured and the wastewater tank is firmly installed in place to prevent leakage during operation.

4). Reinstall the old water tank:
- Reinsert the old water tank into the base. Gently press down to ensure it is properly and securely installed.

5). Check if the silicone ring on the wastewater tank corresponding to the base station is loose or has come off. If it has come off, reattach it using glue.

6). Clean the base:
- Wipe off the residual water in the equipment base with a dry cloth. After cleaning, reinstall the washboard and check if the fault still exists.

If the issue remains unresolved after completing the above steps, please contact support.na@dreame.tech for further investigation and assistance.