Real time monitoring very laggy

I have the unit for about a week. I noticed that the camera is extremely behind any movement of the device. I can use the controls and move it pretty quickly, but it may take over a minute for the video to catch up. I checked the network settings and my wireless signal is good (-42dBm). I powered off and on the robot without change.

One thing I noticed is when I have a cleaning job and I turned the camera on to see what’s going on. There really is no delay. It’s only when the unit is not doing any jobs where I control it the video is super behind

Hi,

If the issue remains unresolved and you are a user in North America, you can contact support.na@dreame.tech for support.

Please provide comparison videos of the two situations and also provide the device SN.