Mop Pads Dropping

Why are my mop pads dropping in the cleaning tray and in other places in the house?

Same is happening to me

Hi,

1.  Please confirm how long you've been using the current mop pad. If it has been used for an extended period, we recommend replacing it with a new one to see if this resolves the issue.
2.  If the problem persists after replacing the mop pads, please inspect the magnet on the mop pad holder:
a. Try switching the left and right mop pads to test functionality.
b. Ensure you're using genuine Dreame mop pads. If using non-genuine products, please switch to original Dreame mop pads for proper compatibility and performance.
c. Check if the magnet on the mop pad holder is rusty or has abnormal magnetic strength.
3. Perform additional troubleshooting:
a.Remove the robot from the base station and detach the mop pad holders from the robot.
b. Manually restart the robot and wait for it to fully reboot and return to normal status.
c. After restarting, reinstall the mop pad holders back onto the robot.


If the issue remains unresolved and you are a user in North America, you can contact support.na@dreame.tech for support.
Also, kindly provide a video/photo of the problem to help with diagnosis.