Mop Pad Installation failed

Why mop pad installation keeps failing? I’ve tried cleaning the dock and mop pad base and wiping off all the dust, but it doesn’t help.

Hi,

Please try the following troubleshooting steps.

1.  Please confirm how long you've been using the current mop pad. If it has been used for an extended period, we recommend replacing it with a new one to see if this resolves the issue.
2.  If the problem persists after replacing the mop pads, please inspect the magnet on the mop pad holder:
a. Try switching the left and right mop pads to test functionality.
b. Ensure you're using genuine Dreame mop pads. If using non-genuine products, please switch to original Dreame mop pads for proper compatibility and performance.
c. Check if the magnet on the mop pad holder is rusty or has abnormal magnetic strength(refer to attached piture).
3. Perform additional troubleshooting:
a.Remove the robot from the base station and detach the mop pad holders from the robot.
b. Manually restart the robot and wait for it to fully reboot and return to normal status.
c. After restarting, reinstall the mop pad holders back onto the robot.

If the issue remains unresolved and you are a user in North America, you can contact support.na@dreame.tech for support.
Also, kindly provide a video/photo of the problem to help with diagnosis.