Mop not dispensing water

My 400 starts to mop and vacuum. Shortly after it starts mopping, it stops dispensing water even though the mop pads are still running. How do I fix this problem?

I am having the same issue

Just received a new one and having the same issue that mops are moving the pads touching the floor but not getting wet

Hi,

Please try the following troubleshooting steps.

1. Verify base station water output: Please confirm whether the mop pads get properly wet after the base station cleaning cycle. If the mop pads remain dry, this indicates a base station water output issue. If the mop pads get wet normally, please proceed with the following steps.
2. Check the main unit water tank output:
a.Remove the mop pads from the robot, but keep the mop pad holder installed on the robot.
b.Start a mopping task from the base station and wait for 5 minutes during cleaning.
c.Check if water droplets appear on the floor, which would indicate normal water output from the main unit tank.
3. Adjust the mop - washing frequency setting:
- Please go to the cleaning settings and adjust the option of "mop - washing frequency" to "by time—10min".
- After changing this setting, continue observing the robot's performance to confirm if normal mopping resumes.

If the issue remains unresolved and you are a user in North America, you can contact support.na@dreame.tech for support.
Also, kindly provide a video of the problem and device's SN to help with diagnosis.