Vacuum problems

I bought these vacuum a month ago. It’s been great for me but like a week ago this small brush stop spinning or doing anything what can I do to fix it? This is brand new. I shouldn’t have any problems.

Hi,
Please try the following troubleshooting steps:

1. Please carefully check the side brush for any hair or debris that may be tangled around it.
2. If debris is found, please remove the side brush by pressing or rotating the fixation mechanism.
3. Please use scissors or manually remove any tangled hair and debris from the side brush.
4. Please ensure the rotating part moves freely without obstruction.
5. Please reinstall the side brush securely following the same removal steps.
6. Please restart the robot by turning it off and then back on.
7. Please start a new cleaning task to observe if the side brush operates normally.

If the issue remains unresolved after completing the above steps, please contact support.na@dreame.tech for further investigation and assistance.
Also, kindly provide a video of the problem to help with diagnosis.

I’m having problems posting the video of the brush not working, can I emailed somewhere?

If the issue remains unresolved after completing the above steps, please contact support.na@dreame.tech for further investigation and assistance.
Also, kindly provide a video of the problem to help with diagnosis.