Charging problem

Hi, I need some help with my Dreame robot. The app says the device is charging, and I can hear the charging sound, but the battery percentage is not increasing. Could you please check what the issue might be? Thank you.

Have you tried cleaning the contacts? This can be done with an eraser of a pencil, just gently rub the contacts with the eraser, it’s normal from the atmosphere that metal does this, it happens to computers and many other electronic devices. So anyway, just try that and see if it works.
~Leah

Hi,


To help resolve this, please follow the step-by-step troubleshooting guide below:  

1. Check if the rocker switch on the back of the base station is turned on, and ensure the base station’s indicator light is on normally.  

2. Check if the adapter plug is loose or damaged. Re-insert the adapter firmly. If the adapter is damaged, we recommend replacing it with a spare adapter to charge the robot.  

3. Clean charging contacts and test charging:  
   - Wipe the charging shrapnel on the charging base to ensure it can rebound normally.  
   - Also wipe the charging contact piece on the robot.  
   - Place the robot correctly in the base station, charge it for 2 to 3 hours, and check the power information in the APP to confirm if charging works normally.  

4. Verify that the robot is not overturned. If it is, please reposition the robot properly within the charging base station.  


If the issue remains unresolved and you are a user in North America, you can contact support.na@dreame.tech for support.