SF458958

[X50 Ultra] LDS does not map areas correctly

I have a matrix 10,  not an X50.
When I ask it to build a map, areas underneath furniture with enough clearance, are not mapped correctly and the bot does not clean underneath.
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1 Comment

Hi,
Please check if the bottom height is approximately the same as the radar height. This will prevent the device from cleaning itself to avoid scratching the radar.

If the issue remains unresolved and you are a user in North America, you can contact support.na@dreame.tech for support. Also, kindly provide a video of the problem and the height of the bottom of the furniture to help with diagnosis.
2025-11-25 07:13:17 US Translate

UID:SF458958 US
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