Mopping issues

Anyone had issues with the mop pads appearing to not make firm contact with the floor? Looking at the wet streaks as it mops, it looks like only one mop pad is consistently contacting the floor and that one doesn’t seem to be a full contact.

Thanks!

Hi,
Please follow the steps below to troubleshoot the issue:

Replace Mop Pad
If the mop pad has been used for a long time, we recommend replacing it with a new one to see if the issue improves.

2. Check Mop Pad Holder Magnet
a.If the problem persists after replacing the mop pad, check if the magnets on the mop pad holder are functioning normally
b.Try swapping the left and right mop pads for testing
c.Confirm you are using genuine mop pads
d.If the magnets are rusty or have abnormal magnetism, you need to replace a new mop pad holder

3. Device Restart and Reinstallation
Remove the robot from the base station, detach the mop pad holders, then manually restart the robot
After the robot restarts and returns to normal, reinstall the mop pad holders

If the issue remains unresolved and you are a user in North America, you can contact support.na@dreame.tech for support. Also, kindly provide a video of the problem to help with diagnosis.