After 2 days

After 2 days my vacuum has no suction power. The vaccum motor does not even come on but it still moves around like its actual vacuuming

Hi,
To help identify and resolve the problem efficiently, please follow the troubleshooting steps below:

Please confirm whether there is wind blowing out of the air outlet while the robot is vacuuming.  

1. If wind is blowing out, this indicates the fan is working properly.
- We recommend cleaning the dust box and filter to ensure the device’s suction remains unobstructed.
- Additionally, please increase the suction power and perform multiple cleaning cycles to improve the overall cleaning effect.  

2. If there is no wind blowing out of the air outlet during vacuuming and no fan operation sound is heard, this may mean the fan is abnormal and the device requires a repair.


If the issue remains unresolved and you are a user in North America, you can contact support.na@dreame.tech for support. Also, kindly provide a video of the problem to help with diagnosis.