TA243537

[H14 Pro] a bit too wet

I'm using the custom mode, max suction with standard wet. Is there a setting to lower the wetness more?
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Hi,

The lowest humidity setting is currently set to standard mode. If the water flow is excessive, please check the following:

1. Ensure that the roller brush and filter are not too wet. It's recommended to dry both after each use.
2. If you've recently replaced the roller brush, run the
machine for about 2 minutes and see if the water
Absorption improves.
3. If the roller brush has been used for a long time, it's recommended to replace it every 3 - 6 months to maintain performance.
4. Check the installation of the roller brush. If necessary, clean the roller brush and reinstall it.
5. Use a cleaning brush to clean the main suction inlet
and pipes of the device.
6. For best results, make sure your last action is pushing forward, not pulling back. Also, clean at a slower speed to allow maximum water recovery.
7. If there is too much water on the floor, consider switching to suction mode.

If the issue remains unresolved and you are a user in North America, you can contact support.na@dreame.tech for support. Also, kindly provide a video of the problem to help with diagnosis.
2025-11-26 06:59:32 US Translate

UID:TA243537 US
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