Brand New X50 Ultra – Not Emptying Dustbin or Picking Up Debris

My brand new Dreame X50 Ultra worked properly the very first time I used it, but since then it hasn’t been functioning as expected.

1. The vacuum no longer fully empties the dustbin into the dust bag automatically. I have to remove the debris manually every time.  
2. The suction performance has dropped significantly. It only picks up some pet hair and barely collects anything heavier, like crumbs, even when set to the strongest suction mode.

I’ve already gone through all suggested troubleshooting steps.

Nothing appears stuck or out of place, and the issue still persists.

Having trouble getting mine to charge